Policies and terms and conditions
Refunds and exchanges are possible.
What is the procedure for exchanging an item?
While we are unable to exchange products, we can set up a Return Authorization so that you can return the items you no longer need and place an order for new items. You can begin the return procedure by submitting the form found in our Help Ticket section.
What’s the procedure for returning something?
To seek a refund, simply open a Support Ticket and follow the on-screen instructions.
When it comes to returns, what’s your policy? Can I return an item to you if I’m not satisfied?
If you are unhappy with the products you received for any reason, please send a Support Ticket to request a return. RMA permission is required because important information and instructions about returns are provided via RMA. It is possible that items returned without previous RMA approval will be refused. All return requests must be made within 30 days of receiving the product. Following the issuance of an RMA, the products must be returned to us in their original condition within 30 days. Returns that are not full will not be accepted. For a return to be processed, all original boxes, packing materials, parts, components, and pieces must be returned to us.
Returns will not be accepted unless all of the original packaging and parts are included. Refunds for returned items are subject to a 25% restocking fee. Returns for exchange are exempt from restocking costs. There are no refunds on any connected shipping fees. For returns or exchanges, we do not provide return labels.
What if the carrier returns my package?
You will be responsible for the related shipping fees to reship the order if it is returned by the carrier owing to part or all of the addresses being provided inaccurately, for refusal, the recipient was unavailable at all efforts, or the product was unclaimed. If you want a reimbursement for a product that was returned to you by the courier,
However, you might be eligible for a discount or a refund. If you get an order that contains unusable materials, you must alert us within seven days. Prior to issuing any credits, we require photographic evidence of the unsuitable items.
What should I do if I receive a damaged or defective product?
If you obtain damaged or defective products, you must notify us within seven days of receiving them. Please keep in mind that if there are any issues with your order, photographic evidence will be necessary. If you report a problem after 7 days, you may be disqualified for replacements or refunds.
What should I do if I receive the wrong product?
If you receive an incorrect product, please notify us within 7 days of receiving your order. We reserve the right to request that the incorrect item be returned to us at our expense. If you do not return the item, you may be charged for the incorrect item. You can contact us by submitting a support ticket through our ticket system or by emailing us at service@barproducts.com.
When a product may not be returnable
Items that are final sale and non-returnable
If goods used
Items available only by special order (these are marked on our product pages)
Items on sale
Food and other perishable and consumable items, as well as disposable items such as lids, plates, and cups
Products available in aerosol cans
Products containing flammable liquid
Hazardous materials
Furniture
KitchenSpare.com is pleased to offer a satisfaction guarantee! If you are not satisfied with the products you received for any reason, simply submit a Support Ticket to request a return. RMA provides important information and instructions regarding returns. Our goal at kitchen spare is to make the return or warranty replacement process as easy as possible for you. We’ve outlined the steps to take when initiating a return:
Return Process
All items have a 30-day return period starting from the time the customer receives the shipment. Depending on the manufacturer, you may be charged a 25% restocking fee. Depending on the manufacturer, there may also be return freight charges. If you have any questions about a specific manufacturer’s or product’s return policy, please contact our Customer Service team at support@kitchenspare.com. Please see the list below for the following criteria for non-returning an order:
When a product may not be returnable
- Items that are final sale and non-returnable
- If goods used
- Items available only by special order (these are marked on our product pages)
- Items on sale
- Food and other perishable and consumable items, as well as disposable items such as lids, plates, and cups
- Products available in aerosol cans
- Products containing flammable liquid
- Hazardous materials
- Furniture
- If the carrier returns your order because of an erroneous address, rejection, the recipient was unavailable during all attempts, or the parcel was unclaimed, you are responsible for the additional shipping costs to reship the order. There will be a 25% restocking fee and shipping is non-refundable if you want to get your money back for a shipment the carrier sent back. It’s possible that you’ll be disqualified for refund or reshipment if you’re an overseas customer and decline a delivery because of customs and/or brokerage fees.
Refund Process
An email with a call-tag will be sent to the consumer once the refund process has begun. The product must be returned by the client to the manufacturer or to Kitchen Spare. The consumer will be reimbursed using the original payment method (paypal, credit card, amazon, etc.) and will be credited for the amount paid for the item(s), less any restocking or return shipping charges.
Our customer support department can assist you if you have any concerns or questions regarding your order. We can assist you with tracking shipments, product returns, and copies of supporting documentation, warranty information, installation issues, and queries about past orders.
Kitchen Spares can transport products all throughout the Country as well as to a number of overseas destinations. Our shipping policy and procedure are designed to ensure that customers receive their goods as promptly, safely, and affordably as possible.
Nationwide Delivery
Kitchen Spare ships to all registered Post Office commercial and residential addresses localy.
P.O. Boxes are not accepted for delivery. Out carriers may also be unable to access some remote or military places. In these circumstances, we will call you and try to arrange for your product to be delivered to a convenient place.
If a carrier holds an order because of an erroneous address or contact information, we’ll do everything we can to get in touch with you and work out a solution. If you refuse to accept a delivery after it has been dispatched, you will be responsible for any storage fees, redelivery charges, or other penalties.
International Delivery
We ship most of the international countries through Fadex, UPS and DHL
Lost/Damage or Wrong Product
Lost a Shipment
If your shipment does not arrive as expected, contact ‘Kitchen Spare’ Customer Service and a Customer Service Specialist will assist you in locating and obtaining the lost shipment, or in replacing the items shipped if they were lost by the freight carrier.
Demage, Missmatch or Incorrect Product
Please follow the order check-in method outlined below when receiving a shipment from us to ensure that your order arrives complete and undamaged (as well as correctly recorded for the purpose of making any necessary claims with the carrier):
Before accepting the shipment, look for any visible damage and write it on the delivery ticket/bill of lading before the delivery person leaves. Inspect the exterior of the carton for any big dents or tears on your kitchen spare packing list for packages left at the doorstep for packages.
Compare the number of packages delivered to the packing slip provided by kitchen spare and note any difference onto the packing slip
Even if you don’t plan on utilizing the products right away, open the package and look for damage or missing components that may have been concealed.
If any damage is found, keep the shipping carton and any inside packaging, seek an examination from the carrier right away, and document the request with a written request for inspection to the carrier. (Important: Hidden or concealed damage must be reported and an inspection requested within five days of delivery.)
Contact Kitchen Spare Customer Service to report the problem and receive their assistance in replacing the damaged, missing, or wrongly sent items. Please have your order number, shipping information, and tracking number ready when calling.
When you get an incorrect, defective, or damaged shipment from Kitchen Spare we will replace the item and arrange for return delivery to our distribution location (assuming that the order check-in procedure and reporting outlined above has been reasonably followed).
Last updates: August 15, 2021
Terms & Conditions
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the www.kitchenspare.com website (the “Service”) operated by “FoodService Equipment & SpareSupply Company” (“us”, “we”, or “our”, or “FE&SC”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of FoodService Equipment & SpareSupply Company and its licensors.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by FoodService Equipment & SpareSupply Company.
FE&SC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that FE&SC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Bangladesh without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.
Last Updates : August 15, 2021
Privacy Policy
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
- Name
- Email address
- Telephone number
- Address
Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Google AdSense & DoubleClick Cookie
Google, as a third party vendor, uses cookies to serve ads on our Service.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Compliance With Laws
We will disclose your Personal Information where required to do so by law.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us.